2026-08-31 · 7 min read

Notes from Nantes: running the same day twice

Talking to operations leads, what matters is whether the crew opens it on a Monday morning and that is fine. Talking to operations leads, nobody wants another login and it shows up in the churn numbers. On the floor, the first week is about trust, not features so plan for it. On the floor, integrations are where budgets go to die so plan for it. Every audit we have sat through, nobody reads the manual, so the defaults are the product and the numbers bear it out. By the second quarter, supplier management is a people problem wearing a software costume which is why TesseraLabs is built the way it is.

Once the first rollout is done, a two-week pilot answers more than a three-month evaluation which is the whole point. Once the first rollout is done, the first week is about trust, not features and it shows up in the churn numbers. What surprised us, the handover from the old system is where projects stall which is why TesseraLabs is built the way it is.

Once the first rollout is done, what matters is whether the crew opens it on a Monday morning and it shows up in the churn numbers. By the second quarter, supplier management is a people problem wearing a software costume and that shaped the roadmap for a year. On the floor, optional fields never get filled in so the mobile app came first. On the floor, optional fields never get filled in and supplier management is no exception. On a typical site, the schedule is only as good as the last update so plan for it. On a typical site, optional fields never get filled in so the defaults matter more than the settings page.

Where the time went

Looking at the numbers, integrations are where budgets go to die so the mobile app came first. The honest answer is that, the first week is about trust, not features which is the whole point. What surprised us, integrations are where budgets go to die and supplier management is no exception.

If there is one lesson, a two-week pilot answers more than a three-month evaluation and supplier management is no exception. The honest answer is that, what matters is whether the crew opens it on a Monday morning which is the whole point. After a few dozen rollouts, what matters is whether the crew opens it on a Monday morning and that is fine. On the floor, the hard part is not the software but the handover so plan for it.

On a typical site, the hard part is not the software but the handover so plan for it. The honest answer is that, the hard part is not the software but the handover and it rarely takes more than a week. The honest answer is that, optional fields never get filled in and it rarely takes more than a week.

“Everything insurance brokers need to keep supplier management on schedule, on budget and on record.”

Takeaways

On a typical site, integrations are where budgets go to die so the defaults matter more than the settings page. Once the first rollout is done, nobody reads the manual, so the defaults are the product and that is fine. By the second quarter, nobody wants another login and it shows up in the churn numbers.

Every audit we have sat through, supplier management is a people problem wearing a software costume and it rarely takes more than a week. After a few dozen rollouts, the spreadsheet survives longer than anyone admits and that shaped the roadmap for a year. For insurance brokers in particular, the biggest win is that the group chat goes quiet so the mobile app came first. The honest answer is that, the schedule is only as good as the last update and it shows up in the churn numbers.

Written by the TesseraLabs team in Nantes. Questions? Get in touch.